Members Mark
Members Mark Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Members Mark has a 3.1 star rating from 106 reviews; consumers are mostly neutral and 100% would likely recommend Members Mark to a friend.
Positive Feedback
Customers praise Members Mark product price, bulk value, and occasional good quality items, noting satisfactory refunds on some defective purchases and appreciation for typical product quality in many cases.
Negative Feedback / Risk Areas
- Frequent product safety and quality issues including foreign objects and mold, a top theme in Members Mark reviews.
- Poor customer service responsiveness and delays in refunds or replacement parts leading to customer complaints.
- Inconsistent packaging and missing parts or quantities, creating billing and refund hassles for members.
Key Takeaways for Future Customers
- Inspect food and sealed items on purchase and keep receipts for quicker refunds or replacements; membership customer service may be slow.
- Expect good value on price and bulk but weigh risk of product defects when buying perishables.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Members Mark has a 3.1 star rating from 106 reviews; consumers are mostly neutral and 100% would likely recommend Members Mark to a friend.
Positive Feedback
Customers praise Members Mark product price, bulk value, and occasional good quality items, noting satisfactory refunds on some defective purchases and appreciation for typical product quality in many cases.
Negative Feedback / Risk Areas
- Frequent product safety and quality issues including foreign objects and mold, a top theme in Members Mark reviews.
- Poor customer service responsiveness and delays in refunds or replacement parts leading to customer complaints.
- Inconsistent packaging and missing parts or quantities, creating billing and refund hassles for members.
Key Takeaways for Future Customers
- Inspect food and sealed items on purchase and keep receipts for quicker refunds or replacements; membership customer service may be slow.
- Expect good value on price and bulk but weigh risk of product defects when buying perishables.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Dangerous perscription medication found in OTC Member's Mark Ibuprofen bottle
I sent the message below to the service@***.com address yesterday evening. I have also reported this to the FDA. This is beyond unacceptable—that it happened in the first place and that Sam's Club's reaction was so nonchalant and indifferent. Action needs to be taken to remove this item from Sam's Club shelves and to investigate the root cause of this entirely irresponsible incident immediately. I am sure that I did not purchase the only bottle that had prescription medication mixed in with the ibuprofen, and if it hasn't already hurt or killed someone, it will eventually.
I had a live chat with three individuals on the Sam's Club website about this (Joana, Rony, Brian), and was conveniently disconnected right after I was transferred to the Supervisor Department—which makes me believe that 1) your company is avoiding responsibility for this incident and 2) I was never speaking to a supervisor, as I doubt there is a department that consists entirely of supervisors.
Here's the problem—I bought a two-pack of 200mg ibuprofen for my elderly mother at Sam's Club in Oxford, AL. She asked me to get them for her today, so I was beside her when she poured a few in her hand to take them. I immediately noticed that one of them was larger than the others and pink. I stopped her and looked up the pill. It is called Divalproex Sodium and is mainly used for bipolar disorder and epilepsy. I asked her if she had noticed any others in the bottle and she said she didn't, but she couldn't be sure because sometimes she takes them in the middle of the night or early in the morning. She also said she had taken a few pills from the bottle this morning but doesn't remember actually looking at them. I dumped the contents of the bottle onto a plate and found a second Divalproex Sodium pill.
Divalproex Sodium can be very dangerous if you're not supposed to take it, and it interacts badly with numerous other drugs—some of which my mother takes.
I will be up all night watching to make sure she isn't having any unusual symptoms, especially those that can come from a dangerous drug interaction. As this particular form of Divalproex Sodium is slow release, it could be a delayed reaction, so we won't know for sure she's okay until tomorrow.
I will also be worried that someone else has, or will, take these pills by accident believing they are ibuprofen and end up in the hospital or dead.
This is pure negligence and endangerment, and the Sam's Club response was 'here's 20 bucks'?
Where is the sense of urgency to protect your customers?
You should know that I have no intention of letting this go. I really hope someone responds to this email with the attitude I would expect in reaction to an issue of this magnitude. I also hope that nothing happens to my mother; I am the epitome of the overprotective daughter.
Sincerely,
Robin Brown
User's recommendation: Check all OTC Meds for pills that shouldn't be there
Bad bag
I received a 1.3 lb bag of squishy/gooey truffles. They feel like they are melted but they aren't.
It's basically like eating a Go-gurt.
RUNNY AND GROSS.
I love the toffee and buy it often. This is the only bag that I have seen like this.
New York, New York
Horrible customer service
We ordered a grill and when we opened it we noticed a part was damaged. So we put a call in to members mark, ordered a new part and thought we were waiting for said part, only to have to call back at least 3 times and still is in process after almost two months.
The customer service rep was very rude!
When I asked to speak with a manager she said they are not available so I asked again and she placed me on hold for 1 min and came back and said like I said they are unavailable so I called SAMS club and found out the part was NEVER ordered! Horrible customer service and never got ordered
User's recommendation: Make sure you take confirmation numbers and reference numbers
Open product
Purchased a product that did not have the safety seal on it! Was provided a full refund, although that was not my intention! I truly just wanted the company to be aware of the safety risks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSelling pimento stuffed manzanilla olives full of huge pits, broke a tooth on the first olive I ate out of jar.
Broke a tooth on this product, small caution label on the back of the jar. But, I didn't realize this product is full of huge pits.
And the disclaimer isn't in plain view. I would never have bought it if I had seen a caution label tucked away on the back of the jar.
The olives are absolutely dangerous for choking or causing thousands of dollars in dental expenses. Don't buy this product.
- Chesp
- Do not stand behind there products
Preferred solution: A new crown
User's recommendation: Don't buy this product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad product
I do appreciate the bad Deluxe Mixed nuts being refunded onto a store card. I have NEVER had an issue with them not being good.
The issue was I didnt know UNTIL I made my Chex mix with them. Very disappointing!
But very happy Members Mark stood behind this purchase. THANK YOU!
Glass in tuna
I opened a couple cans of tuna - Members Mark Premium Albacore Tuna and there were shards of glass in the cans with the tuna. The public needs to be made aware of this!
User's recommendation: Avoid this product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo extra bulbs included with Christmas decor. Items out of stock. Not sure how we’ll get bulbs if one burns out. ???????
Replacement bulbs should come with items sold. Thank you for your attention.
Not sure where to get extras.
Called in to MMark, no help but person was nice. Cara
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Monroe, Louisiana
Box of coffee missing k cups
Missing K cups in the variety pack of 100, all 33 breakfast blend was missing and only got the exact amount of the other k cups. We went to put it up on Monday we purchased it on Sunday. Called and was told we would get a gift certificate but have not seen it yet.
We spend to much on groceries to be cheated.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBox of coffee missing k cups
We purchased a box of 100 k cups members mark. Once we got home and opened the box to put the coffee away it was missing 33 breakfast blend the others was packed as described as on the package. All I want is a refund I was told I would get a gift card but has not showed up yet.
We spend enough for groceries don't need to be shorted.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoldy bacon bits
We bought a couple of packages of members mark real bacon bits and the second bag that I opened was moldy. The expiration date isnt until April. I have pics of the bag, the moldy bacon, and the expiration date.
Preferred solution: Full refund
User's recommendation: We’ve bought these bacon bits several times and never had issues. Usually love them!
Bad service this time. First ordered months ago went great
I cannot receive my order. Ordered 4.10.24 Tried Chat and got connected to a credit card info form.
I need my order. Debbie Betterman
- Great product
- Good price
- Can not talk to customer service to track down order
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFound top of LATEX GLOVE in my frozen wing bag
I ALWAYS portion out my meat and when I opened up my bag of frozen chicken wings I found an orange finger tip of someones LATEX glove in my bag!
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Verified ReviewerAcai bowl
I don't understand why you guys changed the acai bowl its nasty now and has no flavor its plain and bland it was good before with almond and sunflower seeds it had flavor now this new bowl sucks can't even finish one bowl nobody even asked for this change I guess I'll be going back to tattoo chef. Who ever made this should be fired sales are going to go down.
Preferred solution: Full refund
User's recommendation: Don't buy it taste nasty now
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Papillion, Nebraska
Moldy cheese and date still good
I purchased a large bag of cheese as I always do- love the product/ found mold half way through the bag- product still good by expiration date- throwing the remainder away- great customer service & she took great notes w/ the detail I gave- will buy again
- Great quality and amount for your money
Preferred solution: Full refund
User's recommendation: Always check dates- which were fine but check the product as well- if u are able
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCooked and ready shrimp had partial shells on
I called the store, then I emailed ....never heard from anyone
I called the store, then I emailed ....never heard from anyone
On Dec.8, 2023 I purchased 2 bags of 31/40 cooked and ready shrimp, each bag was 2lbs...most of the shrimp had partial shells on them...also many were NOT deveined...this was for Christmas...I spent over an hour deveining and pulling off shells from shrimp !!! I have been a Sam's member since 1995...then again 2014...I have purchased these shrimp many times and never had a problem...but these 2 bags were awful !!! I couldn't return them as it was Christmas Eve...Dianne Hightower #101421****483****
About
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Members Mark is a warehouse-based company that specializes in distributing a wide range of goods. The corporate office of the company is located in Bentonville, AR. Members Mark distributes many different products such as purified drinking water, chicken wings, plastic forks, alkaline batteries, chicken thighs and many more. The company also sells clothing and apparel: jeans, blouses, shoes, pants and sweatshirts. Members Mark provides toll free consultations and online 24/7customer support. On top of that the company ships all products worldwide.
Members Mark is ranked 32 out of 525 in Household Essentials category
USA
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